- The details you shared to Zestkart shall be authentic, correct, current and You have all the rights, permissions and consents as may be required to provide such Information to us.
- Your providing the Information to Zestkart and Zestkart’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.
- Information collected and storage of such Information:
The “Information” (which shall also include data) provided by you to Zestkart or collected from You by Zestkart may consist of “Personal Information” and “Non-Personal Information”.
- Your personal information may be used by us for a variety of business purposes, which may include but not restricted to
Providing you access to our services, and the Site where ever necessary
Providing you with interactive features on the Site
Contacting you in case of any trouble processing or fulfilling your order, fulfilling your orders, returns, and exchanges or updating anything about the order.
Processing and managing your subscriptions, Customizing your settings
Notifying you about any change in our terms and conditions, and policies.
Protecting our rights and/or comply with a judicial proceeding, court order, or legal process served on Zestkart
Purpose for collecting, using, storing and processing Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) connected with a function or activity of each of Zestkart unit and shall include the following
To investigate, prevent, or take action regarding illegal activities and suspected fraud
For our right interests in enforcing our terms and conditions, and policies where required, analyzing and improving the effectiveness of the Site, and our products and services
Updating you through our newsletters, special promotions, and offers text alerts and/or email notifications related to the order placed or any other communication related to the same
Sending you promotions, advertisements and other information relating to our products and services, push notifications on a Device
Your geographic location, telecom service provider or internet service provider details, Browser details which you may be using Internet Explorer, Firefox, Opera, Google Chrome etc.
To help You address Your problems incurred on the Website including addressing any technical problems; for proper administering of the Website
To respond to legal, judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law
Assist in implementing information security practices; to determine any security breaches, computer contaminant or computer virus;
To conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website); to protect the integrity of the Website
To conduct analytical studies on various aspects including user behaviour, user preferences etc.
To permit third parties who may need to contact users who have bought products from the Website to facilitate installation, service and any other product related support
Information regarding your transactions on the Website, (including sales or purchase history), Internet Protocol address
Financial information of you such as bank account information or debit card or credit card or other payment instrument details.
Any other items of ‘sensitive personal data or information’ as such term is defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 enacted under the Information Technology Act, 2000
Cookies and Similar Technology
In order to provide our services, for customizing your account settings, for preventing and detecting fraud, for analysing and improving our services, and giving you a personalized experience of the Site by using targeted advertisements and offers, Cookies and Similar Technologies may be used by Zestkart.
The Site and our emails and advertisements may contain web beacons. A web beacon is a small graphic image, such as a pixel or GIF, which is placed on a web page, email, or advertisement and is used to provide information on when and how you access and use the Site and services. We may allow third-party companies to collect non-personal information when you visit the Site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you.
We may use Device Information to analyse trends, track user trails, administer the Site, and gather broad demographic information for aggregate use. We may store the information in log files or other types of files, which may be combined with other information that we have collected about you automatically or with your consent.
Sharing your Information
Upon your consent, such as when you authorize a third-party application to access your account or when you direct us to share your feedback with a marketplace seller or other business, we may share or disclose your personal information
We may also share your personal information between
In order to enable and fulfil Marketplace Seller Transactions, we may share some of your personal information with third parties. These third parties are referred by us as Marketplace Sellers.
In order to process your payment to complete your purchase, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. Also, third-party companies are employed to perform certain functions like order fulfilment, postal and e-mail delivery, package delivery, customer service, data analysis, marketing assistance, and payment processing on our behalf. These functions may include. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes
We may share your personal information with all Zestkart subsidiaries and affiliates. As our business grows, we may acquire or sell business units or subsidiaries and Customer information is liable to be transferred considering it as one of the business assets. In that case, the collected personal information of yours would only be used complying with our pre-existing Privacy Notice and terms and conditions.
As Prerequisite by Law
We reserve the right to disclose your personal information when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding as required by law, court order, or legal process served on Zestkart.
Third-Party Companies Marketing
Non-Personal & Public Information
We may collect, store, use, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.
While We will endeavour to take all reasonable and appropriate steps to keep secure any Personal Information Which We hold about You and prevent unauthorized access, you acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.
Apart the above, we use other third parties such as a credit/debit card processing company, payment gateway, pre-paid cards etc. to enable You to make payments for buying products or to avail services on Zestkart. We may share your applicable Personal Information as necessary for the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties’ policies, terms and conditions and we are not in any manner responsible or liable to You or any third party for any delay or failure at their end in processing the payments.
Zestkart might also share your Personal Information if Zestkart believes it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspect ted fraud, situations involving potential threat s to the physical safety of any person, violations of various terms and conditions or our policies.
We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.
You also agree that such disclosure, sharing and transfer of your Personal Information and any other information shall not cause any wrongful loss to you or to any third party, or any wrongful gain to us or to any third party.
Protection of your Information
In order to protect its customers’ information Zestkart takes necessary measures. Your information is protected both online and offline when you submit any sensitive information via the Site.
Using SSL encryption software, sensitive information such as debit/credit card details are encrypted and protected when you are prompted to enter any sensitive information.
Zestkart operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. The building is equipped with security cameras conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personal information.
Notwithstanding anything contained in this Policy or elsewhere, Zestkart shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
A Force Majeure Event shall mean any event that is beyond the reasonable control of Zestkart and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network,, computer crashes, breach of security and encryption (provided beyond reasonable control of Zestkart), power or electricity failure or unavailability of adequate power or electricity.
We suggest you to not share your credentials with anyone to ensure that your user name and password remain confidential.
Any queries or concerns regarding the same can be cleared by dropping us an email at support@Zestkart.com.
All your personal information will be retained by Zestkart for a certain period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
Zestkart does not sell products intended for purchase by children. If you are under the legal age of majority in your jurisdiction, you may only use the Site in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information from children under the age of 13. Zestkart is committed to protecting the welfare and privacy of children.
At the time of your order, you may choose to receive special offers and news by clicking the appropriate field. If you currently receive special offers and news and wish to stop receiving special offers and news, Zestkart provides several ways to do so. You may unsubscribe to these emails by clicking the unsubscribe link provided on the Zestkart communications. Please note that you might still receive intermittent updates on products, services, specials or news. If you currently receive push notifications and wish to stop receiving push notifications, you can deactivate these notifications at any time requesting the same to support@Zestkart.com
You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.
You may change or review your account information and settings, you can add or update your Personal Information on regular basis.